Why should same-HS products only be charged €3 once?

Per EU 2026/382, €3 is charged per declaration line: same HS code + product description merge into one line and are charged once — quantity does not double it.

How is DutyRight different from Shopify native features?

Platform billing is per product line, so the same HS code can be billed twice. DutyRight calculates per EU regulation and compares line-by-line, showing the difference and the basis for each charge.

What changes for EU parcels on November 1, 2026?

The flat import duty on low-value parcels becomes €3 plus a €2 Union Handling Fee — €5 per declaration line. IOSS covers VAT only, and the €150 low-value zone is not duty-free.

Privacy Policy

Last updated: September 21, 2026

1. Introduction

DutyRight ("we", "our") is a Shopify app that helps EU-based sellers optimize customs declaration costs by analyzing HS codes and product data. This Privacy Policy explains how we collect, use, and protect your data when you use our app.

2. What Data We Collect

When you install DutyRight, we collect the following data through official Shopify API permissions:

Store information: Your Shopify store domain, email address, and subscription plan status.
Product data: Product titles, variants, prices, and HS codes (if you have set them).
Order data (once PCD approved): Order numbers, order dates, and product line items. We do NOT collect customer names, addresses, or payment information.
Email address: Collected when you sign up or purchase a plan, for account management and support.

3. How We Use Your Data

We use your data solely to provide and improve our services:

Run product HS code audits and generate customs cost optimization reports.
Calculate potential savings from HS6 grouping optimization.
Manage your subscription and send payment receipts.
Provide customer support when you contact us.

We do NOT:

Sell, rent, or share your store data with third parties for marketing purposes.
Use your data for automated decision-making that affects you legally or significantly.
Collect any customer payment information or full customer PII.

4. Data Storage and Retention

Your data is stored securely on MongoDB Atlas (cloud database). We retain your data only as long as your store has the app installed, or as needed to provide support.

If you uninstall the app, your data will be deleted within 30 days. You can also request immediate deletion by emailing us at support@eur3duty.com.

5. Data Security

We take reasonable measures to protect your data:

All communication is encrypted over HTTPS.
API keys and secrets are stored as environment variables, never in code or client-side.
Access to the backend is restricted and logged.
We do not store any sensitive customer payment data.

6. Your Rights (GDPR / CCPA)

You have the right to:

Access: Request a copy of the data we hold about your store.
Deletion: Request deletion of your data at any time.
Correction: Correct any inaccurate data.
Objection: Object to certain processing of your data.

To exercise any of these rights, contact us at support@eur3duty.com. We will respond within 30 days.

7. Uninstalling the App

You can uninstall DutyRight at any time from your Shopify admin → Apps section. Once uninstalled, your data will be deleted automatically within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

Questions about this Privacy Policy? Contact us at:
Email: support@eur3duty.com